JUST IN: SMART’s internet connection uminit ang mga ulo ng congressmen dahil sa mataas ang singil pero mahinang connection!
House members in unison told Smart Communications that if it wants its franchise to be extended for another 25 years, it should do something about its slow and intermittent Internet services.
The lawmakers’ displeasure over the service of the telecommunication giant was expressed during the recent hearing conducted by the House Committee on Legislative Franchises chaired by Rep. Franz E. Alvarez.
The proposal to extend SMART’s franchise was contained in House Bill 2930 authored by Rep. Reynaldo Umali. The original franchise was under Republic Act 7294.
Kabayan Party-list Rep. Harry L. Roque described Smart’s services as slow and urban-centric, saying it is slow even inside the House of Representatives.
Rep. Gerald Anthony V. Gullas Jr. (1st District, Cebu) and Rep. Edward Vera Perez Maceda (4th District, Manila) shared the overall impression that SMART’s Internet connection sucks big time.
“Smart service is one of the slowest, but one of the most expensive, in the world,” said Roque.
“Why should we not hold the renewal of your franchise until you have improved your services first? You’ve come to Congress for a privilege while acknowledging you have not been able to give the kind of service the public deserves?” Roque asked.
Roque said with the tremendous profits of Smart, these should have been used to improve its services to the people.
“These complaints referred to Smart’s slow internet, inadequate services, missed calls and dropped calls. What has happened since then and what has Smart done about these complaints?” Gullas said.
Maceda said he asked one of the witnesses in the Justice Committee’s Bilibid drug syndicates investigation, Jaime Patcho, if the signal inside Bilibid is strong, to which the inmate confirmed it is.
“ So bakit pag doon sa Bilibid, na dapat walang signal, eh doon pa malakas ang signal, samantalang sa House of Representatives kung saan napaka-importante ng aming trabaho, eh dito pa mahina?” Maceda said.
Smart representatives said they will present in the next hearing a detailed report on the ongoing network improvement and modernization program the company is undertaking to give Congress a better perspective of its plans to improve services in the near future.